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  • Will my old flooring have to be removed?
    Depending on the project, your existing flooring may have to be removed, or we may be able to accommodate a new installation over your old floor. We will be able to provide more information on your options when we meet.
  • How long does it take to install hardwood flooring?
    Hardwood floors need time to acclimate. Acclimation, which is a critical stage of the floor installation process, is defined by the National Wood Flooring Association (NWFA) as “the process of adjusting the moisture content of wood flooring to the environment in which it is expected to perform.” This process generally requires a few days. It also takes additional time to complete the physical installation process, depending on factors like the size of the room and the condition of the existing floor.
  • What if we have pet stains?
    Most of the time, sanding and refinishing hardwood floors alone won’t remove pet stains, since it penetrates deep in the wood. The best option is to replace the pet stained board with new wood,. Another option that many people go for is just staining over the floor with a dark color. While this method doesn’t completely cover the imperfections up, it does go a long way to hiding them. Even though we don't recommend it we will do this for customers who can’t stretch the budget any further.
  • Can hardwood refinishing fix damage?
    We will need to evaluate your floor to say if any repair is needed, but hardwood floor refinishing typically does fix minor issues. If your floors are more damaged, we can definitely repair them during the refinishing process. Give us a call to arrange a time for us to come take a look at your hardwood floors.
  • Can you match my existing hardwood floors?
    Let’s assume the existing hardwood floor is older and you want the new flooring to match as closely as possible. It’s usually best to sand the existing floor and finish old and new together. We’ll sand off the top layer of the existing floor. Then we install the new flooring, and refinish the entire floor. The new floor may be a little paler than the existing wood, but the difference is going to be very small.
  • Should I consider filling the gaps betwen my floors?
    If your floors have too many gaps or too much damage to repair easily, it may be best to replace it entirely. However, if there are just a few small gaps we fill in these gaps using wood fillers. If done correctly, these fillers can fill in gaps to give your floors their original smooth finish. It works best when gaps are narrow and few. However, it’s important to understand that as humidity changes, floor boards may still expand and contract, cracking the filler and forcing it out of the open space.
  • How can I tell if my hardwood floors need a screen and coat rather than a complete refinishing?
    A screen and recoat is a cosmetic method that adds a clear coat of poly. Not all floor conditions are candidates for this process. Floors should be in a decent condition with the existing color in good shape. It will take care of minor scratches and dullness; it will not solve deep gauges nor scratches in the color.
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